FREQUENTLY ASKED QUESTIONS

Payments

What are and ?

and are the electronic payment platforms used by PIANO ROLL COVERS to process online transactions generated in the online store, with payment methods enabled for this purpose.

How can I pay?

In the PIANO ROLL COVERS online store you can make your payment with methods enabled for that purpose.

Can I make the payment any day and at any time?

Yes, in PIANO ROLL COVERS you can make your purchases online 7 days a week, 24 hours a day, just a click away.

Does paying electronically have any value for me as a buyer?

No, electronic payments made through place to pay do not generate additional costs for the buyer.

How can I change my payment plan?

Log in and go to your profile. There you will find the payment options button, select the one you prefer and click on "Save".

I have problems processing my purchase, How do I fix it?

First, go to your profile page to check the status of your account. If your account is "active", it means that you can access the software. If your account is "pendant", it means that the payment hasn't been done yet; in this case we suggest you to check your card balance, if everything is right, wait a few minutes and go to your profile and check again your status, reloading the profile page. If the problem persists, get in touch with us through our contact form or send us an email to pianorollcovers@pianorollcovers.com to solve your problem as soon as possible.

What is your refund policy?

We have a no refund policy, that’s why we offer a free trial version so anyone can try out the platform without any risk and then decide whether they like it or not. In case of technical failures, the time in your paid subscription account will be replenished.

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Special Requests

If your question remains unanswered, please contact us or send us an email to patterncinco@pianorollcovers.com.